AU PAIR: DEPARTURE FAQ
How to Request Your End-of-the-Year Flight Home
- Click on Departure Dates to select one of the available departure dates.
- This date must be no more than 30 days after your program end date.
- If you select a departure date before your program end date, you must submit a waiver form signed by your host family along with your flight request form. You can get this form from your counselor.
- If you would like to depart Friday – Sunday, there will be an extra fee of $110.00 because airline fees are higher on weekends.
- Click on Departure & Destination Cities, and then click on your Home Region.
- If you do not see your departure or destination city, please email aptravel@aifs.com to see if it’s possible to depart from or arrive into your city of preference.
- If you would like to depart from Hawaii or Alaska, there are extra fees involved.
- In the letter you received it will tell you, if you have purchased travel month insurance already. If you did not receive the letter or if you are unsure whether or not you already purchased the travel month insurance, please email Stefanie Mulé at aptravel@aifs.com.
- For all other au pairs, your insurance provides coverage during your travel month and will extend all your current medical benefits. (It is a government regulation that you must have insurance coverage during your entire stay in the USA, including your travel month). If you have private insurance that will cover the travel month period, you will need to provide the proof.
- It is mandatory that you purchase insurance or have your own private insurance for your 13th month. The Travel Month Insurance fee is $175.00 for 2019 and $180.00 for 2020.
- You will receive an email from SurveyMonkey with an online flight request form. Complete the entire form by clicking on the link in the email. If you did not receive the email, please check your SPAM and Junk folders.
- You will receive an email confirming that we received your Flight Request Form. If you don’t receive this confirmation within three weeks of sending your request, please contact Stefanie Mulé immediately at aptravel@aifs.com.
- If you need to send us a payment (travel month insurance fee, late fee, etc.), refer to step 5.
- ONLY USE AFTER FORM DEADLINE: Fill out the Flight Request Form and save it on your computer and email it to aptravel@aifs.com. Write your Au Pair ID on the subject line of the email. (Example: B1232 Flight Request Form.)
- Send your payment by credit card or money order only. Enclosed in your flight packet is a credit card enrollment form. Please complete the form if you are paying with a debit or credit card. We do not accept cash, wire transfers or personal checks. If you are paying with a money order (you can buy a money order for the total amount from a post office, bank or a major chain pharmacy such as CVS or Walgreens), use the enclosed business reply envelope.
- Put your name, Au Pair ID and email address on the money order. We will process your Flight Request only after we have received your payment, if applicable. DO NOT MAIL CASH!
- Send this form only if the address in your home country has changed during the time you have been in the US.
- Download the form Change of Home Address Form; fill it out with your updated information and save it on your computer. Then, email it to info@aupairamerica.co.uk.
- After we receive your flight request form and travel month insurance if applicable, you will receive an email confirmation. You will receive an email with your flight itinerary no later than 4-5 weeks prior to departure.
- It is important that you check your airline’s website for updated information on flight service issues such as baggage allowances, fees and onboard meals. You may be required to pay additional fees, and it is your responsibility to check with your airline carrier for this information. Au Pair in America cannot be held responsible for any additional airline service charges including domestic and international baggage fees and onboard meals.
- Au Pair in America will make every effort to get a flight for you on one of the available departure dates. If we cannot accommodate you on one of the offered departure dates, we will be in touch with you to find an alternative departure date.
- If you decide to make your own travel arrangements to return home, it will be at your own cost. Au Pair in America does not reimburse any flight related expenses.
- You must fly back to your home country. Au Pair in America will not fly you somewhere other than your home country.
- If you have definite plans to change your visa status, please let us know and do not request a return flight home at this time. If your visa change application is denied, you’ll be able to request a flight at that time.
- If your Flight Request Form is received after the deadline date, you will be charged a $110 late fee. It is important to return your flight request form as soon as possible. No flight will be booked without a flight request form, airline penalty, and late fees (if applicable).
- Direct flights are not guaranteed. They are subject to availability.
- Please make sure you plan carefully before selecting a departure date.
- No changes will be made by Au Pair in America, unless there is an emergency that prevents you from taking your requested flight home.
- Once your flight has been ticketed and you need to make any changes to your flight, you are required to pay a $110.00 change fee, plus any additional airline penalty fees. Au pairs may not make changes to their flights on their own.
- If you need to cancel a requested flight, you will need to pay a cancellation fee, set by the airline.
- If you do not take your flight home on your ticketed departure date, you will be responsible to pay an airline no show fee.
- Please note that no changes will be permitted less than 2 weeks from the departure date.
- If you have any questions about your return flight, please contact Stefanie Mulé at aptravel@aifs.com.
