CONTACT US
Contact Information for Current Hosting Families
We are open 9:00am – 5pm EST Monday through Friday
24/7 Emergency Contacts are available for all our current host families and au pairs.
In most cases, your local community counselor will be able to answer your questions; however, you may find that you need assistance from staff in the Stamford, CT, office for answers about the following topics:
The following contact information below is for new host families and au pairs. If you are currently enrolled in the program, click here. Contact information for becoming an au pair: Click Here
For all host family registration questions, including procedures, requirements, renewals and missing documents, please contact:
Email: HFRegistration@aifs.com
Toll free: (800) 928-7247, ext. 5178
Fax: (203) 399 5244
Note: Your renewal application is automatically sent 4 months prior to your family’s renewal date. For more information about application procedures, visit the How to Apply section of this website.
For all billing questions, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.
| Coordinator | EXT | ||
|---|---|---|---|
| General Host Family Billing and Extended Payment Plan | Yalanda Gaston | 5021 | apaccounting@aifs.com |
| Invoice Inquiries / Tax Receipts | Yalanda Gaston | 5021 | apaccounting@aifs.com |
| Host Family Collections | Asia Alford | 5443 | aalford@aifs.com |
Swipe your finger across the table above to compare information on child care.
If you are currently in the selection process please log into your account to view the contact information for your Au Pair in America Representative.
For questions related to your au pair’s arrival, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.
| Coordinator | EXT | ||
|---|---|---|---|
| DS 2019 Issuance and Replacement for Placed Au Pairs | Michelle Librandi | 5052 | mlibrandi@aifs.com |
| Travel from their home country to your Host Family | Michelle Librandi | 5052 | mlibrandi@aifs.com |
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Please contact the appropriate coordinator below to update your host family information or extension information:
| Coordinator | EXT | ||
|---|---|---|---|
| Program extension information and request | Erica Cocchia | 5053 | extension@aifs.com |
| Host family registration information | Lauren Koch | 5178 | hfregistration@aifs.com |
| Host family change of address | Lauren Koch | 5178 | hfregistration@aifs.com |
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Regional Program Managers Supervise Community Counselors by Regions. If you have any questions or issues that cannot be solved by your Community Counselor, please log into your Au Pair in America Account for the contact information of your assigned Regional Program Manager.
CONTACT INFORMATION FOR CURRENT AU PAIRS
In most cases, your Community Counselor will be able to answer your questions. However, the following staff contacts in the Stamford, CT, office are available to you as well.
All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.
| Coordinator | Ext | ||
|---|---|---|---|
| American Red Cross Scholarship | Tshifhiwa Mathoni | 5580 | tmathoni@aifs.com |
| Au Pair end of year information | Tshifhiwa Mathoni | 5580 | tmathoni@aifs.com |
| EduCare education component | Tshifhiwa Mathoni | 5580 | tmathoni@aifs.com |
| Medical insurance information | Tshifhiwa Mathoni | 5580 | tmathoni@aifs.com |
| Program extension information and requests | Erica Cocchia | 5053 | ecocchia@aifs.com |
| Traveling outside the U.S. | Fiorella Ciralli | 5087 | fciralli@aifs.com |
| Visa (post arrival) and DS2019 | Fiorella Ciralli | 5087 | apiacompliance@aifs.com |
Swipe your finger across the table above to compare information on child care.
For New Host Families
US Office:
Toll free: (800) 928-7247
Direct: (203) 399-5419
Fax: (203) 399-5592
Email: info@aupairinamerica.com
Online Information Request Form
Au Pair in America
1 High Ridge Park
Stamford, CT 06905
For New Au Pairs
London Office:
England tel: +44 (0) 20 7581 7322
Fax: +44 (0) 20 7581 7345/55
Website: www.aupairamerica.co.uk
Email: hello@aupairamerica.co.uk
Online Information Request Form
Au Pair in America
37 Queen’s Gate
London
SW7 5HR
