CONTACT US
The following contact information below is for new host families and au pairs.
If you are currently enrolled in the program, click here.
For New Host Families
US Office:
Toll free: (800) 928-7247
Direct: (203) 399-5419
Fax: (203) 399-5592
Email: aupair.info@aifs.com
Online Information Request Form
Au Pair in America
1 High Ridge Park
Stamford, CT 06905
For New Au Pairs
London Office:
England tel: +44 (0) 20 7581 7322
Fax: +44 (0) 20 7581 7345/55
Website: www.aupairamerica.co.uk
Email: info@aupairamerica.co.uk
Online Information Request Form
Au Pair in America
37 Queen’s Gate
London
SW7 5HR
Contact Information for: Current Host Families and Current Au Pairs
Contact information for becoming an au pair: Click Here
Contact Information for Current Hosting Families
We are open 9:00am – 5pm EST Monday through Friday
24/7 Emergency Contacts are available for all our current host families and au pairs.
In most cases, your local community counselor will be able to answer your questions; however, you may find that you need assistance from staff in the Stamford, CT, office for answers about the following topics:
For all host family registration questions, including procedures, requirements, renewals and missing documents, please contact:
Email: HFRegistration@aifs.com
Toll free: (800) 928-7247, ext. 5044
Fax: (203) 399 5244
Note: Your renewal application is automatically sent 4 months prior to your family’s renewal date. For more information about application procedures, visit the How to Apply section of this website.
For all billing questions, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.
Email: HFRegistration@aifs.com
Toll free: (800) 928-7247, ext. 5044
Fax: (203) 399 5244
Coordinator | EXT | ||
---|---|---|---|
General Host Family Billing and Extended Payment Plan | Olga Sydor | 5035 | osydor@aifs.com |
Invoice Inquiries / Tax Receipts | Yuri Blen | 5550 | yblen@aifs.com |
Host Family Collections | Janice Matturro | 5055 | jmatturro@aifs.com |
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A guide to help you interview and choose your au pair was sent to you upon receipt of your host family application.
If your family has chosen the web as your primary means of communication, you will be able to login an browse applications, initiate contact, release au pair applications and report a match online.
Your Host Family Login ID: The letters “HF” followed by your 5-digit Host Family ID number. Your Password: The host mother’s last name.
If the application does not include a host mother, the host father’s last name should be used.
View general information about Au Pairs Available Now.
Contact the coordinator by the host family state for:
- Changes to your host family Preference Form
- Questions regarding number, frequency and nature of au pair applications
- Visa timetable
- Matching cut-off dates by country
All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.
State | Coordinator | EXT | |
---|---|---|---|
Arizona | Ana Troha | 5036 | atroha@aifs.com |
California | Marina Neary | 5049 | mneary@aifs.com |
Colorado | Marina Neary | 5049 | mneary@aifs.com |
Connecticut | Nicole Collins | 5051 | ncollins@aifs.com |
District of Columbia | Karen Paris-Beck | 5566 | kbeck@aifs.com |
Delaware | Patrycja Kolsut | 5050 | pkolsut@aifs.com |
Florida | Gerri Cortese | 5048 | gcortese@aifs.com |
Georgia | Taylor Kelsey | 5037 | tkelsey@aifs.com |
Hawaii | Michelle Librandi | 5052 | mlibrandi@aifs.com |
Illinois | Taylor Kelsey | 5037 | tkelsey@aifs.com |
Indiana | Taylor Kelsey | 5037 | tkelsey@aifs.com |
Kansas | Taylor Kelsey | 5037 | tkelsey@aifs.com |
Kentucky | Taylor Kelsey | 5037 | tkelsey@aifs.com |
Louisiana | Patrycja Kolsut | 5050 | pkolsut@aifs.com |
Maine | Gerri Cortese | 5048 | gcortese@aifs.com |
Massachusetts | Gerri Cortese | 5048 | gcortese@aifs.com |
Maryland | Nicole Collins / Karen Paris-Beck | 5051 / 5566 | ncollins@aifs.com / kbeck@aifs.com |
Michigan | Taylor Kelsey | 5037 | tkelsey@aifs.com |
Minnesota | Taylor Kelsey | 5037 | tkelsey@aifs.com |
Missouri | Taylor Kelsey | 5037 | tkelsey@aifs.com |
North Carolina | Karen Paris-Beck | 5566 | kbeck@aifs.com |
New Hampshire | Gerri Cortese | 5048 | gcortese@aifs.com |
New Jersey | Patrycja Kolsut | 5050 | pkolsut@aifs.com |
Nevada | Marina Neary | 5049 | mneary@aifs.com |
New York | Ana Troha | 5036 | atroha@aifs.com |
Ohio | Taylor Kelsey | 5037 | tkelsey@aifs.com |
Oklahoma | Taylor Kelsey | 5037 | tkelsey@aifs.com |
Oregon | Marina Neary | 5049 | mneary@aifs.com |
Pennsylvania | Patrycja Kolsut | 5050 | pkolsut@aifs.com |
Rhode Island | Gerri Cortese | 5048 | gcortese@aifs.com |
South Carolina | Karen Paris-Beck | 5566 | kbeck@aifs.com |
Tennessee | Karen Paris-Beck | 5566 | kbeck@aifs.com |
Texas | Gerri Cortese | 5048 | gcortese@aifs.com |
Utah | Marina Neary | 5049 | mneary@aifs.com |
Virginia | Karen Paris-Beck | 5566 | kbeck@aifs.com |
Vermont | Gerri Cortese | 5048 | gcortese@aifs.com |
Washington | Marina Neary | 5049 | mneary@aifs.com |
Wisconsin | Taylor Kelsey | 5037 | tkelsey@aifs.com |
Logistics of using the matching website | sharehelp@aifs.com | ||
Post Placement | Michelle Librandi | 5052 | mlibrandi@aifs.com |
For general information about the SHARE matching website, please call (800) 928-7247. |
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Please note that match confirmation letters and orientation packets are sent to host families within a week of confirming a match with the Connecticut office.
For questions related to your au pair’s arrival, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.
Coordinator | EXT | ||
---|---|---|---|
DS 2019 issuance and replacement for placed au pairs | Fiorella Ciralli | 5087 | apiacompliance@aifs.com |
Travel from orientation to the host family | Courtney Simpson | 5086 | csimpson@aifs.com |
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Please contact the appropriate coordinator below to update your host family information or extension information:
Coordinator | EXT | ||
---|---|---|---|
Program extention information and request | Kristina Boichuk/ Lauren Koch | 5047/ 5178 | extension@aifs.com |
Host family registration information | Fax: (203) 399-5244 | 5044/5046 | hfregistration@aifs.com |
Host family change of address | Erica Cocchia | 5053 | ecocchia@aifs.com |
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Regional Program Managers supervise community counselors by regions. If you have any questions or issues that cannot be solved by your community counselor, please contact the appropriate Regional Program Manager below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.
Coordinator | EXT | ||
---|---|---|---|
Arizona | Monika Whitfield | 5015 | mwhitfield@aifs.com |
California | Monika Whitfield | 5015 | mwhitfield@aifs.com |
Colorado | Monika Whitfield | 5015 | mwhitfield@aifs.com |
Connecticut | Claudia Nixon | 5066 | cnixon@aifs.com |
District of Columbia | Claudia Nixon | 5066 | cnixon@aifs.com |
Deleware | Jaqueline Cuscuna | 5046 | jcuscuna@aifs.com |
Florida | Jaqueline Cuscuna | 5046 | jcuscuna@aifs.com |
Georgia | Jaqueline Cuscuna | 5046 | jcuscuna@aifs.com |
Hawaii | Monika Whitfield | 5015 | mwhitfield@aifs.com |
Illinois | Jaqueline Cuscuna | 5046 | jcuscuna@aifs.com |
Indiana | Jeanne Feore | 5098 | jfeore@aifs.com |
Kansas | Jeanne Feore | 5098 | jfeore@aifs.com |
Kentucky | Sheila Marten | 5027 | smarten@aifs.com |
Louisiana | Jaqueline Cuscuna | 5046 | jcuscuna@aifs.com |
Maine | Jeanne Feore | 5098 | jfeore@aifs.com |
Massachusetts | Jeanne Feore | 5098 | jfeore@aifs.com |
Maryland | Claudia Nixon | 5066 | cnixon@aifs.com |
Michigan | Jaqueline Cuscuna | 5046 | jcuscuna@aifs.com |
Minnesota | Jeanne Feore | 5098 | jfeore@aifs.com |
Missouri | Jeanne Feore | 5098 | jfeore@aifs.com |
Nevada | Monika Whitfield | 5015 | mwhitfield@aifs.com |
New Hampshire | Jeanne Feore | 5098 | jfeore@aifs.com |
New Jersey | Amy Allen | 5054 | aallen@aifs.com |
New York (minus NYC) | Amy Allen | 5054 | aallen@aifs.com |
New York City Only | Sheila Marten | 5027 | smarten@aifs.com |
North Carolina | Sheila Marten | 5027 | smarten@aifs.com |
Ohio | Jeanne Feore | 5098 | jfeore@aifs.com |
Oklahoma | Jeanne Feore | 5098 | jfeore@aifs.com |
Oregon | Monika Whitfield | 5015 | mwhitfield@aifs.com |
Pennsylvania | Jaqueline Cuscuna | 5046 | jcuscuna@aifs.com |
Rhode Island | Jeanne Feore | 5098 | jfeore@aifs.com |
South Carolina | Sheila Marten | 5027 | smarten@aifs.com |
Tennessee | Sheila Marten | 5027 | smarten@aifs.com |
Texas | Jeanne Feore | 5098 | jfeore@aifs.com |
Utah | Monika Whitfield | 5015 | mwhitfield@aifs.com |
Vermont | Jeanne Feore | 5098 | jfeore@aifs.com |
Virginia | Sheila Marten | 5027 | smarten@aifs.com |
Washington | Monika Whitfield | 5015 | mwhitfield@aifs.com |
Wisconsin | Jeanne Feore | 5098 | jfeore@aifs.com |
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CONTACT INFORMATION FOR CURRENT AU PAIRS
In most cases, your community counselor will be able to answer your questions. However, the following staff contacts in the Stamford, CT, office are available to you as well.
All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.
Coordinator | Ext | ||
---|---|---|---|
American Red Cross scholarship | Courtney Simpson | 5086 | csimpson@aifs.com |
Au Pair end-of-year return information | Stefanie Mule | 5184 | smule@aifs.com |
EduCare education component | Allison Malino | 5028 | amalino@aifs.com |
Medical insurance information | Shannon McNamara | 5557 | smcnamara@aifs.com |
Program extension information and requests | Kristina Boichuk/ Lauren Koch | 5047/ 5178 | extension@aifs.com |
Traveling outside the U.S. | Fiorella Ciralli | 5087 | apiacompliance@aifs.com |
Visa/DS2019 form questions | Fiorella Ciralli | 5087 | apiacompliance@aifs.com |
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