For all host family registration questions, including procedures, requirements, renewals and missing documents, please contact:

Email: HFRegistration@aifs.com
Toll free: (800) 928-7247, ext. 5044
Fax: (203) 399 5244

Note: Your renewal application is automatically sent 4 months prior to your family’s renewal date. For more information about application procedures, visit the How to Apply section of this website.

For all billing questions, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.

Email: HFRegistration@aifs.com
Toll free: (800) 928-7247, ext. 5044
Fax: (203) 399 5244

A guide to help you interview and choose your au pair was sent to you upon receipt of your host family application.

If your family has chosen the web as your primary means of communication, you will be able to login an browse applications, initiate contact, release au pair applications and report a match online.

Login to your Account

Your Host Family Login ID: The letters “HF” followed by your 5-digit Host Family ID number. Your Password: The host mother’s last name.

If the application does not include a host mother, the host father’s last name should be used.

View general information about Au Pairs Available Now.

Contact the coordinator by the host family state for:

• Changes to your host family Preference Form
• Questions regarding number, frequency and nature of au pair applications
• Visa timetable
• Matching cut-off dates by country

All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.

Please note that match confirmation letters and orientation packets are sent to host families within a week of confirming a match with the Connecticut office.

For questions related to your au pair’s arrival, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.

Please contact the appropriate coordinator below to update your host family information or extension information:

Regional Program Managers supervise community counselors by regions. If you have any questions or issues that cannot be solved by your community counselor, please contact the appropriate Regional Program Manager below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.