For all host family registration questions, including procedures, requirements, renewals and missing documents, please contact:
Email: HFRegistration@aifs.com
Toll free: (800) 928-7247, ext. 5178
Fax: (203) 399 5244
Note: Your renewal application is automatically sent 4 months prior to your family’s renewal date. For more information about application procedures, visit the How to Apply section of this website.
For all billing questions, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.
Coordinator | EXT | ||
---|---|---|---|
General Host Family Billing and Extended Payment Plan | Yalanda Gaston | 5021 | apaccounting@aifs.com |
Invoice Inquiries / Tax Receipts | Yalanda Gaston | 5021 | apaccounting@aifs.com |
Host Family Collections | Asia Alford | 5443 | aalford@aifs.com |
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If you are currently in the selection process please log into your account to view the contact information for your Au Pair in America Representative.
For questions related to your au pair’s arrival, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.
Coordinator | EXT | ||
---|---|---|---|
DS 2019 Issuance and Replacement for Placed Au Pairs | Michelle Librandi | 5052 | mlibrandi@aifs.com |
Travel from their home country to your Host Family | Michelle Librandi | 5052 | mlibrandi@aifs.com |
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Please contact the appropriate coordinator below to update your host family information or extension information:
Coordinator | EXT | ||
---|---|---|---|
Program extension information and request | Erica Cocchia | 5053 | extension@aifs.com |
Host family registration information | Lauren Koch | 5178 | hfregistration@aifs.com |
Host family change of address | Lauren Koch | 5178 | hfregistration@aifs.com |
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Regional Program Managers Supervise Community Counselors by Regions. If you have any questions or issues that cannot be solved by your Community Counselor, please log into your Au Pair in America Account for the contact information of your assigned Regional Program Manager.