For all current host family registration questions, including procedures, requirements, renewals, and missing documents, please contact:

Email: HFRegistration@aifs.com
Toll free: (800) 928-7247, ext. 5178
Fax: (203) 399-5244

Note: Your renewal application is automatically sent 4 months prior to your family’s renewal date.

For all billing questions, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America^® toll free number: (800) 928-7247.

If you are currently in the au pair selection process, please log into your account to view the contact information for your dedicated Au Pair in America^® representative.

For questions related to your au pair’s arrival, including DS-2019 issuance, replacement for placed au pairs, and travel from their home country to your family, contact:

Michelle Librandi
(800) 928-7247, ext. 5052
mlibrandi@aifs.com

Note: Your renewal application is automatically sent 4 months prior to your family’s renewal date.

For all billing questions, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America^® toll free number: (800) 928-7247.

If you have questions or issues that cannot be solved by your Community Counselor or questions related to refunds, please log into your account and use the contact information for your assigned Regional Program Manager, who supervises your Community Counselor.