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Contact Us

The following contact information below is for new host families and au pairs.

If you are currently enrolled in the program, click here.

For New Host Families

US Office:
Toll free: (800) 928-7247
Direct: (203) 399-5000
Fax: (203) 399-5592
Email: aupair.info@aifs.com
Online Information Request Form

Au Pair in America
1 High Ridge Park
Stamford, CT 06905

For New Au Pairs

London Office:
England tel: +44 (0) 20 7581 7322
Fax: +44 (0) 20 7581 7345/55
Website: www.aupairamerica.co.uk
Email: info@aupairamerica.co.uk
Online Information Request Form

Au Pair in America
37 Queen's Gate
London
SW7 5HR



Contact Information for: Current Host Families and Current Au Pairs

Contact Information for Current Hosting Families

We are open 9:00am - 5pm EST Monday through Friday

24/7 Emergency Contacts are available for all our current host families and au pairs.

In most cases, your local community counselor will be able to answer your questions; however, you may find that you need assistance from staff in the Stamford, CT, office for answers about the following topics:

For all host family registration questions, including procedures, requirements, renewals and missing documents, please contact:

Email: HFRegistration@aifs.com
Toll free: (800) 928-7247, ext. 5044
Fax: (203) 399 5244

Note: Your renewal application is automatically sent 4 months prior to your family's renewal date. For more information about application procedures, visit the How to Apply section of this website.

For all billing questions, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.

Email: HFRegistration@aifs.com
Toll free: (800) 928-7247, ext. 5044
Fax: (203) 399 5244

Coordinator EXT Email
General Host Family Billing and Extended Payment Plan Olga Sydor 5035 osydor@aifs.com
Invoice Inquiries / Tax Receipts Yuri Blen 5550 yblen@aifs.com
Host Family Collections Janice Matturro 5055 jmatturro@aifs.com

A guide to help you interview and choose your au pair was sent to you upon receipt of your host family application.

If your family has chosen the web as your primary means of communication, you will be able to login an browse applications, initiate contact, release au pair applications and report a match online.

Login to your Account

Your Host Family Login ID: The letters "HF" followed by your 5-digit Host Family ID number. Your Password: The host mother's last name.

If the application does not include a host mother, the host father's last name should be used.

View general information about Au Pairs Available Now.

Contact the coordinator by the host family state for:

  • Changes to your host family Preference Form
  • Questions regarding number, frequency and nature of au pair applications
  • Visa timetable
  • Matching cut-off dates by country

All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.

State Coordinator EXT Email
Arizona
Mariana Neary
5049
mneary@aifs.com
California
Mariana Neary
5049
mneary@aifs.com
Colorado
Mariana Neary
5049
mneary@aifs.com
Connecticut
Nicole Collins
5051
ncollins@aifs.com
District of Columbia
Karen Paris-Beck
5566
kbeck@aifs.com
Delaware
Nicole Collins
5051
ncollins@aifs.com
Florida
Ellen Kapusta
5050
ekapusta@aifs.com
Logistics of using the matching website
Mike Mulqueen
5045
sharehelp@aifs.com
State Coordinator EXT Email
Georgia
Ellen Kapusta
5050
ekapusta@aifs.com
Hawaii
Mariana Neary
5049
mneary@aifs.com
Illinois
Ellen Kapusta
5050
ekapusta@aifs.com
Indiana
Mariana Neary
5049
mneary@aifs.com
Kansas
Mariana Neary
5049
mneary@aifs.com
Kentucky
Mariana Neary
5049
mneary@aifs.com
Louisiana
Ellen Kapusta
5050
ekapusta@aifs.com
Logistics of using the matching website
Mike Mulqueen
5045
sharehelp@aifs.com
State Coordinator EXT Email
Massachusetts
Gerri Cortese
5048
gcortese@aifs.com
Maryland Fiorella Ciralli
5087
fciralli@aifs.com
Michigan
Ellen Kapusta
5050
ekapusta@aifs.com
Minnesota
Ellen Kapusta
5050
ekapusta@aifs.com
Missouri
Mariana Neary
5049
mneary@aifs.com
North Carolina
Karen Paris-Beck
5566
kbeck@aifs.com
New Hampshire
Gerri Cortese
5048
gcortese@aifs.com
New Jersey
Joan Partlan
5047
jpartlan@aifs.com
Logistics of using the matching website
Mike Mulqueen
5045
sharehelp@aifs.com
State Coordinator EXT Email
Nevada
Mariana Neary
5049
mneary@aifs.com
New York
Michelle Lebrandi
5052
mlebrandi@aifs.com
Ohio
Ellen Kapusta
5050
ekapusta@aifs.com
Oregon
Mariana Neary
5049
mneary@aifs.com
Pennsylvania
Nicole Collins
5051
ncollins@aifs.com
Rhode Island
Gerri Cortese
5048
gcortese@aifs.com
Logistics of using the matching website
Mike Mulqueen
5045
sharehelp@aifs.com
State Coordinator EXT Email
South Carolina
Karen Paris-Beck
5566
kbeck@aifs.com
Texas
Marina Neary
5049
mneary@aifs.com
Virginia
Karen Paris-Beck
5566
kbeck@aifs.com
Vermont
Gerri Cortese
5048
gcortese@aifs.com
Washington
Mariana Neary
5049
mneary@aifs.com
Wisconsin
Ellen Kapusta
5050
ekapusta@aifs.com
Logistics of using the matching website
Mike Mulqueen
5045
sharehelp@aifs.com

For general information about the SHARE matching website, please call (800) 928-7247.

Please note that match confirmation letters and orientation packets are sent to host families within a week of confirming a match with the Connecticut office.

For questions related to your au pair's arrival, please contact the appropriate coordinator below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.

Coordinator EXT Email
DS 2019 issuance and replacement for placed au pairs Evelyn Blum 5027 eblum@aifs.com
Travel from orientation to the host family Laura Blersch 5042 lblersch@aifs.com
Host Family Collections Laura Blersch 5042 lblersch@aifs.com

Please contact the appropriate coordinator below to update your host family information or extension information:

Coordinator EXT Email
Program extention information and request Sarah Friedman 5178 sfriedman@aifs.com
Host family registration information Fax: (203) 399-5244 5044/5046 hfregistration@aifs.com
Host family change of address Chris Bogacki 5502 cbogacki@aifs.com

Regional Program Managers supervise community counselors by regions. If you have any questions or issues that cannot be solved by your community counselor, please contact the appropriate Regional Program Manager below. All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.

Coordinator EXT Email
Arizona Yasmine Osman 5015 yosman@aifs.com
California Elizabeth Azeizat 5041 eazeizat@aifs.com
Colorado Joan Partlan 5047 jpartlan@aifs.com
Connecticut Lynn Gilbert 5023 lgilbert@aifs.com
District of Columbia Yasmine Osman 5015 yosman@aifs.com
Deleware Amy Allen 5054 aallen@aifs.com
Florida Amy Allen 5054 aallen@aifs.com
Georgia Amy Allen 5054 aallen@aifs.com
Hawaii Lynn Gilbert 5023 lgilbert@aifs.com
Illinois Joan Partlan 5047 jpartlan@aifs.com
Indiana Yasmine Osman 5015 yosman@aifs.com
Kansas Joan Partlan 5047 jpartlan@aifs.com
Kentucky Amy Allen 5054 aallen@aifs.com
Louisiana Amy Allen 5054 aallen@aifs.com
Massachusetts Elizabeth Azeizat 5041 eazeizat@aifs.com
Maryland Yasmine Osman 5015 yosman@aifs.com
Michigan Amy Allen 5054 aallen@aifs.com
Minnesota Joan Partlan 5047 jpartlan@aifs.com
Missouri Yasmine Osman 5015 yosman@aifs.com
Nevada Joan Partlan 5047 jpartlan@aifs.com
New Hampshire Elizabeth Azeizat 5041 eazeizat@aifs.com
New Jersey Amy Allen 5054 aallen@aifs.com
New York Elizabeth Azeizat 5041 eazeizat@aifs.com
North Carolina Yasmine Osman 5015 yosman@aifs.com
Ohio Amy Allen 5054 aallen@aifs.com
Oregon Yasmine Osman 5015 yosman@aifs.com
Pennsylvania Amy Allen 5054 aallen@aifs.com
Rhode Island Elizabeth Azeizat 5041 eazeizat@aifs.com
South Carolina Yasmine Osman 5015 yosman@aifs.com
Texas Amy Allen 5054 aallen@aifs.com
Utah Joan Partlan 5047 jpartlan@aifs.com
Vermont Elizabeth Azeizat 5041 eazeizat@aifs.com
Virginia Yasmine Osman 5015 yosman@aifs.com
Washington Amy Allen 5054 aallen@aifs.com
Wisconsin Yasmine Osman 5015 yosman@aifs.com

Contact Information for Current Au Pairs

In most cases, your community counselor will be able to answer your questions. However, the following staff contacts in the Stamford, CT, office are available to you as well.

All phone number extensions should be preceded by the Au Pair in America toll free number: (800) 928-7247.

Coordinator EXT Email
American Red Cross scholarship Laura Blersch 5042 lblersch@aifs.com
Au Pair end-of-year return information Stefanie Mule 5184 smule@aifs.com
EduCare education component Allison Malino 5028 amalino@aifs.com
E-kit phone card Laura Blersch 5042 lblersch@aifs.com
Medical insurance information Shannon McNamara 5557 smcnamara@aifs.com
Program extension information and requests Sarah Friedman 5178 sfriedman@aifs.com
Traveling outside the U.S. Evelyn Blum 5027 eblum@aifs.com
Visa/DS2019 form questions Evelyn Blum 5027 eblum@aifs.com

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