If you have a legal or serious medical problem, you should notify your Counselor. If your counselor is not available and you cannot wait for his/her return, you may call the 24 hour emergency service at 1-800-928-7247. If you need medical treatment and are unable to sign a consent form, Au Pair in America has a signed release on file for treatment (included as part of the agreement signed by you at the time of your application to the program).